Faceloop Support
Please include
- Your iPhone model and iOS version
- The app version
- What happened and the steps you took
Please don't attach recordings, especially videos showing other people.
Which devices are supported?
Any iPhone with Face ID running iOS 17 or later.
How do I restore a purchase?
Open the upgrade screen and tap "Restore purchases", using the Apple Account you bought with.
How do I cancel a subscription?
Apple manages subscriptions. On your iPhone, open Settings, tap your name, then tap Subscriptions. We can't cancel or refund for you.
The camera or microphone isn't working?
On your iPhone, open Settings, find Faceloop, and check that camera and microphone access are allowed.
How do I delete records?
Choose "Delete this record" in a report. Removing the app deletes all records. Your data is only on your phone, so we can't look it up, restore it or delete it for you.
Will my records move to a new phone?
No. Records are excluded from iCloud and computer backups, and may not be recoverable if your phone is lost or damaged.
Privacy
See the Privacy Policy.